Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Warranty

  • Our team of techs will do their best to answer to your advice enquiries within about 1 hour. If, however, the trouble you have encountered requires the assistance of our Admin =Team,= we will forward the ticket to the person on shift and will write a reply to notify you.

  • Top quality support service

  • Top–quality Client Help Service

  • Our customer help and support team will be on shift for you day and night to to take care of all service request tickets that you submit. We offer customer assistance for all programs that are pre–installed on your hosting server. These include our custom created Web Hosting Control Panel, the selected OS along with the server admin panel (depending on the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • A detailed and regularly updated knowledge base is integrated into our custom–built Web Hosting Control Panel. It gives you quick tips about how to execute all of the key web site supervision duties. The Help zone provides exhaustive how to articles and step by step video lessons. You can reach the Help zone by pressing the Help or Video buttons in the right part of each Control Panel section.