Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your help requests will be attended to within maximum 60 minutes after the trouble ticket or email was received. If your issue needs additional assistance from a system administrator, we’ll direct the trouble ticket or the e–mail to the person in charge, right away and we will leave a note to inform you that more time will be required for arriving at the optimal solution. And if you take advantage of the Admin Services package, any of the server administration services included there will be performed whenever you choose.
A First–Rate Help Desk Service
We’ll be online for you 24x7 to reply to any inquiries that you may have with regard to our Web Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also need help tackling server admin tasks, you can examine our Admin Services package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures
A User–Friendly Help Area
Our Web Hosting Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its functionalities is a rather convenient integrated knowledge base that will walk you step by step on everything that you can do. Most of the instructional articles have video versions which show all the operations that you can carry out in a highly illustrative manner. You can find the help articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.