If you've ever had a cloud hosting account before or you've dealt with any other kind of online service, you are probably aware from personal experience that for a lot of things it is better to talk to a live person over the phone than to exchange support tickets or email messages. If you want to know more about a specific service before you buy it or if something small-scale needs to be done, for instance, it is really far easier and quicker to get it done real-time. If you're able to get in touch with representatives over the phone, it's very likely that you are working with a real website hosting provider, not a reseller. The type of support that you can get on the phone varies between different suppliers - from general matters to dedicated tech support. Typically the majority of suppliers supply pre-sales assistance and 1st level phone support, while more complex tech matters are handled via email and tickets.

Phone Support in Cloud Hosting

In case you choose to buy one of our Linux cloud hosting, you can speak with our customer support crew over the phone for 14 hrs per day. We can help you select the perfect package for your web sites as we are aware that it is better to discuss this kind of matters with a live person. In case you already have an account, we are able to help you with your sales/billing questions and general issues, even with some tech situations that don't involve a long time or escalation to a system administrator as it'll be more convenient to open a support ticket for time-consuming matters in order to have the entire correspondence in one place. We have telephone numbers in the United States, Great Britain and Australia, so you'll be able to call the one you prefer and talk to our agents.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we offer include real-time phone support for 14 hours daily. In case you're unsure which plan will be appropriate for your web sites, you want to learn more about a plan's specs or you need any other info about our solutions, you're able to call any of the local telephone numbers which we have in the United States of America, the UK and Australia and our customer support agents will assist you. In case you already own an account, you're able to get in touch with us about general and sales matters, although we are often able to help with a multitude of tech issues as well. For entirely technical problems you will need to take advantage of our in-built ticketing system where the communication between you and our technical support team will be in 1 place, which is the better option when your problem can take extra time to be solved or it needs to be escalated to our system administrators.