If you ever have any enquiries connected to your hosting package or if you encounter a problem with your sites, you’ll need to get in touch with the web hosting provider’s technical support team. It may not matter how promptly they’ll answer when you've got a generic enquiry, but a problem such as a mishandled app update, for instance, may lead to your site becoming damaged or invisible online. And the longer you have to wait for the support team to assist you, the longer the site will be inoperative. If you offer services or goods online, any downtime will affect your website in an unfavorable way and you can lose current or prospective clients. A lot of web hosting providers, especially resellers, handle e-mails and support tickets within twenty four hours, but in the online era that’s far too long, since clients will hardly ever come back to a site that’s not functioning correctly over prolonged stretches of time.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting for hours and hours on end, or even a whole day, to receive a reply to a technical support ticket or an email. Regardless of when you get in touch with us, we’ll lend you a helping hand within maximum 60 minutes with any pre-sales and technical questions that you might have. As a matter of fact, our actual reaction time rarely surpasses twenty-thirty minutes. Since we are working 7 days a week, you’ll always receive help in a timely manner and we realize just how critical that is in the e-world. Shortly after you contact us, we will respond to your queries. In case you come across any technical complication, we’ll handle it on your behalf, or we’ll supply you with all the needed information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a helpdesk ticket from your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll get a reply within only one hour. You can contact us whenever you wish in regard to general, billing or technical issues and because of the fact that we are working 24/7, you will always receive assistance right on the spot. Depending on the particular question or issue, we’ll give you more details, resolve the obstacle if it has been caused by something that’s within our reach or inform you what steps to take if you need to edit a particular setting for a software app that we do not have access to. You can just forget about waiting around for a day for every single reply. In fact, in the majority of cases we respond to tickets and emails within 20 to 25 minutes max.