A ticketing system is the most common communication channel that web hosting providers offer to their customers. It’s usually part of the billing account and is the quickest way to handle an issue that takes some time to investigate or that needs to be escalated to an admin. In this way, all responses contributed by either party will be kept in one place in case somebody else wants to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you will have to sign in and out of no less than 2 accounts in order to execute a specific procedure or to reach the company’s customer care team. If you wish to administer a number of domain names and each one is hosted in its own account, you’ll need to use even more accounts at the same time. Moreover, it can take a substantial period of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with many other web hosting companies, the trouble ticket system that we use with our Linux cloud hosting is included in the Hepsia Control Panel, which is included with all hosting accounts. You will not need to memorize different log-on credentials, since you’ll be able to manage your tickets and the hosting account itself in one location. So, if you have an enquiry or face an issue, you can get in touch with our technical support team representatives immediately. Our ticketing system offers an intelligent search functionality. This implies that even if you have posted lots of tickets over the years, you will be able to find the one that you need without hassles. Additionally, you can see knowledge base hints on troubleshooting commonly experienced obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting packages, so you will not require another platform to get in touch with our support team – you can do this on the spot as soon as you come across an obstacle. Opening a new ticket requires a few mouse clicks and finding an older one is just as simple. Using our clever search option, you can quickly find any ticket that you’ve posted in the past. You can open a ticket at any given moment whatsoever as our technical support team representatives are on duty 24x7x365 and reply in less than 60 minutes, although it seldom takes this much to obtain an answer. With the Hepsia Control Panel, you will have everything in a single place and you can forget about the need to go through 2 or more platforms to solve a simple issue.