24/7 Customer Support in Cloud Hosting
We offer 24/7 customer, billing and technical support for all of our Linux cloud hosting. Even if you aren't our client yet and you have questions, we will assist you promptly and supply you with the necessary info, so as to give you a choice to make the best decision when you purchase a new website hosting account. We're available at any time, including weekends and holidays, and we supply multiple means of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have multiple telephone numbers worldwide, thus you are able to call the one which is closer to you. The max response time for your e-mail messages and the tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for a few days to get support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try our support services even before you aquire a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and common queries. Our agents will help you choose the ideal plan or offer you details about our servers, so as to verify whether the system requirements for your websites are met. In case you're an active client, you can also get in touch with us via e-mail or through our ticketing system, that is accessible from the Hepsia hosting Control Panel. We guarantee that any time you use these 2 ways of contact, you'll receive a response within less than 1 hour and that’s 24/7, including weekends and official holidays. In case you've employed the website hosting services of other service providers, even large ones, you're able to compare the response time since it often takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Hosting
If you buy a virtual private server from us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local telephone numbers in the United States, the UK and Australia as well as a live chat service. When you're an active customer and you want assistance with a technical issue that requires more time to investigate or resolve, you will be able to open a ticket through your billing account or you'll be able to send an email and we will handle the trouble and send you a reply within 1 hour. The response time is warranted 24/7, including weekends and holidays, still for the majority of issues it takes a maximum of half an hour to get support. The support service covers the VPS as well as all the pre-installed software it features, so if you need help with third-party software, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum reply time guarantee, you will get timely support when you purchase a dedicated server through our company. Our customer and tech support teams are online 24/7/365, therefore when you open a ticket through your billing account or you send an email related to any problem with the server or the pre-installed software on it whatever the time of the day, you will have an answer within 1 hour, even during holidays. Our ticketing system is the perfect option when the issue involved requires a longer period of time to be resolved or if it should be sent to our administrators, because it is much easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to give us a call or talk to a live agent through our chat service. If you add the Managed Services upgrade to your server plan, our admins will also help you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.